Effective Date: 27th March, 2024
1. Introduction
SonafeM Agencies Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable laws. This policy explains how we collect, use, and safeguard your information when you use our services.
2. Information We Collect
We may collect and process:
• Personal Data: Name, contact details (email/phone), address, identity verification documents
• Financial Data: Bank account details, payment records, transaction history
• Operational Data: Service preferences, communication records, feedback
3. Legal Basis for Processing
We process your data based on:
• Performance of contractual obligations
• Legal compliance (e.g., anti-money laundering laws)
• Legitimate business interests
• Your consent (where required)
4. How We Use Your Information
Your data enables us to:
• Provide and manage our services
• Process transactions and maintain records
• Improve user experience and service quality
• Comply with regulatory requirements
• Communicate important notices and updates
5. Data Sharing & Disclosure
We may share information with:
• Regulatory authorities (when legally required)
• Financial institutions for payment processing
• Auditors and professional advisors
• Third-party service providers (under strict confidentiality agreements)
6. Data Security Measures
We implement:
• Access controls and authentication measures
• Regular security assessments
• Staff training on data protection
7. Your Rights Under NDPR
You have the right to:
• Request access to your personal data
• Rectify inaccurate or incomplete data
• Withdraw consent (where applicable)
• Request deletion of your data
• Object to certain processing activities
• Lodge complaints with the National Information Technology Development Agency (NITDA)
8. Data Retention
We retain personal data only for:
• As long as necessary for business purposes
• Periods required by applicable laws (typically 5-7 years for financial records)
• Ongoing contractual relationships
9. International Data Transfers
Where data is transferred outside Nigeria, we ensure:
• Adequate protection measures are in place
• Compliance with NDPR cross-border transfer requirements
10. Cookies & Tracking Technologies
Our website uses cookies to:
• Enhance user experience
• Analyze website traffic
• Remember user preferences
You can manage cookie settings through your browser.
11. Policy Updates
We may update this policy periodically. The revised version will be posted on our website with an updated effective date.
12. Contact Us
For data protection inquiries or to exercise your rights:
Data Protection Officer
Sonafem Agencies Limited
1B Niger Close, Uwani. Enugu
Email: sonafemagencieslimited@gmail.com
Phone: 08032676086